- Jan 17, 2017
The perceptions of clients and health personnel on quality of healthcare delivery in Ghana
This brief compares the perceptions of clients and health workers on the quality of services in NHIS accredited health facilities in Ghana.
PharmAccess is a group of non-profit organizations dedicated to improving access to quality healthcare in Africa. PharmAccess mobilizes public and private resources for the benefit of doctors and patients through clinical standards and quality improvements, loans for healthcare providers, health insurance, mHealth innovations and operational research.
This integrated approach is made possible by the following organizations:
This brief compares the perceptions of clients and health workers on the quality of services in NHIS accredited health facilities in Ghana. It is a summary of a study that found wide gaps in the perceptions of clients and health workers on healthcare quality. While health staff generally perceived health service quality to be satisfactory from the technical quality dimension, clients largely ex-pressed disappointment in the quality of health services. The brief illustrates that that client trust in Ghana’s healthcare and insurance system could be improved if the non-technical and technical aspects of healthcare are given equal attention.
Click on the link below to read the research brief.